FAQ

Aurelia Hair Co extensions are crafted from 100% human Remy hair with the cuticle intact and aligned root-to-tip. Our hair is selected for its healthy strands, beautiful thickness and natural movement. Our premium extensions are double drawn, with no acid bathing or silicone coating, preserving the integrity and quality of the hair.

Double Drawn hair contains significantly fewer short strands than standard Single Drawn hair, creating greater density throughout the lengths and a beautifully full finish from root to end. Premium Double Drawn hair is the standard across Aurelia Hair Co.

Super Double Drawn is our ultimate level of luxury. An even greater percentage of shorter strands is removed, creating exceptional density and an incredibly full, uniform appearance through to the ends. It is designed for clients and professionals seeking the fullest, most luxurious Aurelia finish.

Both offer premium fullness. Double Drawn provides beautiful thickness throughout the length and is our standard Aurelia quality. Super Double Drawn takes density to an even higher level, with fewer shorter strands and exceptionally full ends.

The natural cuticle layer of the hair remains intact, with the strands aligned in the same root-to-tip direction. This helps maintain the hair’s smoothness, shine and natural movement while helping minimise unnecessary tangling.

No. Aurelia Hair Co extensions are not acid bathed or coated in silicone to artificially create softness or shine. The beautiful appearance and feel of our extensions come from the quality of the hair itself.

With correct installation and maintenance, shedding should be minimal. Some minor shedding can naturally occur with hair extensions over time, but our premium construction and hair quality are designed to keep this to a minimum.

Our intact, aligned cuticle and premium Remy hair help minimise tangling. As with natural hair, correct maintenance, brushing and appropriate professional hair-care products are important for keeping extensions smooth and manageable.

With correct professional installation and aftercare, Aurelia Hair Co extensions can last up to three years. Longevity varies depending on the extension method, frequency of wear, styling, colouring and individual maintenance.

Yes. Aurelia extensions are 100% human hair and can be curled, straightened and waved. We recommend using professional heat protection and avoiding unnecessary excessive heat to preserve the condition of the hair.

Brush your extensions gently at least once daily using an extension-appropriate brush, use quality professional hair-care products and always use heat protection before styling. Correct installation and ongoing maintenance are essential to achieving the best longevity.

Professional toning may be possible, particularly with our blonde shades. Because extensions have already undergone colour processing, we strongly recommend having any additional colour work performed by an experienced hair professional. Results cannot be guaranteed once extensions have been chemically altered.

Our shade collection includes a wide selection of blondes, brunettes, blacks, dimensional blends and rooted shades. If you’re unsure, send us a clear photograph of your hair taken in natural daylight and we can assist with shade matching.

The amount required depends on your natural hair density, length and desired result. Approximately 100–150g may be suitable for many full-head applications, while clients wanting additional length or volume may require more. Your professional stylist can determine the most appropriate amount for your hair.

The best method depends on your natural hair, lifestyle and desired result. Aurelia offers professional extension options including Tape Extensions, Genius Seamless Wefts and Butterfly Wefts, with Clip-Ins available for clients wanting a removable option. We recommend consulting an experienced extension professional when choosing a permanent or semi-permanent method.

Yes. Our shades can be viewed throughout our website and social media. If you require additional assistance, contact Aurelia Hair Co for personalised shade-matching support.

Yes. Aurelia Hair Co offers a professional Trade Program for eligible hairdressers, salons and hair professionals, providing access to professional pricing and exclusive trade benefits. Applications can be submitted through our Trade Program page.

Yes. Our Australian Trade Program is intended for eligible hair professionals and businesses, and an ABN is requested as part of the application process.

Yes. Super Double Drawn extensions are available to order. As these are a premium specialised option, availability may differ from our standard Double Drawn collection. Please contact Aurelia Hair Co via Instagram or WhatsApp for current options and ordering.

Private label options may be available to approved Aurelia Hair Co trade partners. Please contact us or apply through our Trade Program for further information.

Yes. Orders placed through the Aurelia Hair Co website are available for delivery within Australia.

International orders can be arranged directly with Aurelia Hair Co. Please contact us via WhatsApp for assistance with an international order.

For hygiene reasons, hair extensions must meet our return eligibility requirements and must remain unworn, uncut, unwashed, uncoloured, untreated and in their original packaging. We do not accept change-of-mind returns, and custom or special-order products are non-refundable. Please read our full Returns & Refunds Policy before purchasing.