Shipping policy
Shipping Policy
At Aurelia Hair Co, we take pride in carefully preparing and packaging every order to ensure your luxury hair extensions arrive safely and beautifully presented.
Australian Shipping
Our website is currently available for clients within Australia only.
Orders placed through our website can be delivered across Australia, with shipping options calculated at checkout.
International Shipping
We proudly offer international shipping for clients outside of Australia.
All international orders must be placed directly through WhatsApp.
If you are located outside Australia and would like to place an order, please contact us via the WhatsApp link in our Instagram bio. Our team will assist you with your order, shipping options and international delivery arrangements.
Please note: The Aurelia Hair Co website is currently available for Australian clients only. International customers should not place orders through our website.
International customers are responsible for any applicable customs duties, taxes, import fees or other charges imposed by their destination country.
Processing Times
Orders are generally processed within 1-3 business days after payment has been received.
Custom, special-order and made-to-order products may require additional processing time. If your order requires additional time, we will contact you with an estimated time frame.
Processing times are separate from shipping and delivery times.
Tracking Your Order
once your order has been dispatched, tracking details will be provided where available.
Please ensure your delivery address and contact details are correct when placing your order.
Delivery Delays
Delivery timeframes are estimated and may vary depending on the courier, destination, public holidays, peak periods, weather and other unforeseen circumstances.
Aurelia Hair Co cannot guarantee specific delivery dates.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible and provide clear photographs of the packaging and product.
If tracking indicates that your parcel has been delivered but you have not yet received it, please contact us promptly so we can assist with the appropriate delivery investigation.
Incorrect Delivery Information
Customers are responsible for providing an accurate delivery address.
If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply before the order can be re-dispatched.
Contact Us
For international orders, please contact us through the WhatsApp link in our Instagram bio.
Our team will be happy to assist you with placing your order and arranging international shipping.
If you have any questions about your order, please contact us via Email: hello@aureliahairextensions.com alternatively you can contact us via WhatsApp Link located on our Instagram bio.
Aurelia Hair Co- Luxury Hair, without compromise.